Return & Refund Policy

For shipping-related support, please contact:

Serinity
Rishabh Handicrafts
Email: rishabhhandicrafts2025@gmail.com
Phone: +91 8248738520
Location: Chennai, Tamil Nadu, India

Returns

Returns are accepted only for damaged, defective, or wrong products.
Customers must contact us within 24 hours of delivery with clear photos and an unboxing video (recommended) as proof.
Products must be unused and in their original packaging.

Non-Returnable Items

We do not accept returns for:

Change of mind
Used products
Products damaged after delivery
Requests made after the allowed reporting time

Refunds / Replacements

Once the issue is reviewed and approved, we may offer:
- Replacement, or
- Refund, depending on product availability and the nature of the issue
Approved refunds will be processed to the original payment method within 5–7 business days, where applicable

Contact Us

For return or refund support, please contact:

Serinity
Rishabh Handicrafts
Email: rishabhhandicrafts2025@gmail.com
Phone: +91 8248738520
Location: Chennai, Tamil Nadu, India

Serinity is a spiritual lifestyle brand operated by Rishabh Handicrafts, Chennai, Tamil Nadu, India. We specialize in pooja essentials, god idols, devotional décor, and spiritual gifting products for retail and wholesale customers across India.