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Shipping Policy

At Serinity, we are committed to providing a smooth and reliable delivery experience for our customers across India.

This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us.

Order Processing

  • Orders are usually processed within 1–2 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

Shipping & Delivery Partner

  • Order processing, checkout coordination, and shipping coordination are managed through Shiprocket.

  • We deliver to most serviceable locations across India.

  • Estimated delivery time is usually 3–7 business days, depending on your location and courier availability.

Shipping Charges

  • Shipping charges, if applicable, will be shown at checkout before payment.

  • Free shipping offers may be available on selected products or order values.

Order Tracking

Once your order is shipped, tracking details may be shared through available updates such as email, SMS, or WhatsApp.

Delivery Delays

Delivery timelines may vary due to:

  • Remote locations

  • Courier delays

  • Weather conditions

  • Public holidays

  • High order volume during festive seasons

Damaged Packages

If your order arrives damaged or tampered, please contact us within 24 hours of delivery with clear photos and an unboxing video (if available) for quick assistance.

Contact Us

For shipping-related support, please contact:

Serinity
Rishabh Handicrafts
Email: rishabhhandicrafts2025@gmail.com
Phone: +91 8248738520
Location: Chennai, Tamil Nadu, India